Answers within minutes

Need to Contact Spinania Casino Support?

Live chat, e-mail and phone reach Spinania Casino support around the clock, every day, with replies measured in minutes rather than days.

Start the chat Licensed and audited since 2015

Paid today

405,204 A$

6,534 Players online

Curaçao licensedGaming Control Board OGL/2015/8150/525

Fast withdrawalsAverage payout in 24 minutes

Protected transfersTLS 1.3 encryption on all transactions

Pick a lane

Slow Answers or Quick Ones: Choose by What You Need

This block settles which of the three support routes fits your question and how long each one takes.

From waiting to typing

Best for anything urgent and for questions you can explain in a few lines; a chat agent picks up within five minutes, day or night.

Start chat

E-mail support

Best for screenshots, statements and anything you would rather keep on record; write to [email protected] and expect a reply within eight hours.

Write to us

On a call

Best for talking a problem through when typing slows you down; call +61 2 5824 5924 (AEST) and an agent answers in about five minutes.

Call support

Six facts

Getting Help Without the Time Zone Maths

Useful the moment you want a local number, a familiar clock or a helpline that understands Australian players.

Reaching us

Australian phone+61 2 5824 5924

Support clockAEST

LanguagesEnglish, German, French, Finnish

Support e-mail[email protected]

Who supervises

SupervisorGaming Control Board Curaçao, OGL/2015/8150/525

Gambling help

Help organisationsGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Straight answers, no runaround

Before you message support

Worth a glance before you open chat, send mail or pick up the phone.

accountHow long has the licence been running?+

Curaçao's Gaming Control Board licenses the operator under OGL/2015/8150/525, and the licence has run since 2015. Spinania Casino N.V. is the company behind the brand, registered in Curaçao as number 285537. Australian players can check those identifiers against the licence before they sign up.

accountWhere do I send a request for my data?+

Privacy requests go to [email protected], which handles copies, corrections and deletion of personal data. Sending a copy of your photo ID with the request speeds up matching, and the reply confirms what was done. Ask only from the e-mail address registered on your account.

accountCan I get help in German or Finnish?+

English, German, French and Finnish are spoken by the support team around the clock. Chat and calls put you in touch within about five minutes, so pick the language you can explain a problem in. Australian players can also write to [email protected] in English at any hour.

accountWhere do I get my details for chat?+

Your registered e-mail address is enough for support to find the account, and your name and date of birth may be asked to confirm it is yours. Nobody at Spinania Casino will ask for your password, so ignore any message that does. Have the payment method used for a deposit to hand if the query touches money.

accountCan I be verified in under a day?+

Checks take about nineteen hours once a photo ID, a proof of address and an image of the payment card are in. Send them from the address registered on your account to [email protected]. Times can stretch if a document is blurred or the names do not match, so check the edges before sending.

Right first time

Spinania Casino Department Addresses in One Table

After reading this you will have picked the inbox that handles your case and skipped the bounce between departments.

Account matters

Support desk, everyday questions[email protected]

Verification, ID and address checks[email protected]

Money matters

Payments, deposits and payouts[email protected]

Everything else

Complaints, escalating a dispute[email protected]

Privacy, personal data requests[email protected]

Business, partnerships, affiliates[email protected]

Six facts to check

The Name, Number and Licence You Can Check Yourself

Use this block when you want to confirm who runs the site before you deposit anything.

Company

Legal nameSpinania Casino N.V.

Company number285537 (Curaçao)

Registered addressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2015/8150/525

Written contact

Support e-mail[email protected]

Seven rows of timings

Hours, Reply Times and One Shared Clock

After reading this, you will know how long each channel takes and which clock the hours follow.

Live chat

Chat availability24/7 support available

Chat first replyFive minutes typical

All hours shown inAEST

E-mail

E-mail address[email protected]

E-mail replyEight hours typical

Phone

Phone line+61 2 5824 5924

Phone waitFive minutes typical

Spinania Casino Asks for Less When You Arrive Prepared

Grab the following before you make contact and the first agent can usually act.

Your registered e-mail address
Account number or player ID
Transaction reference and amount
Screenshot of the error or game
Photo ID if verification is pending

Spinania Casino complaints route

Send Your Complaint, Then Ask for a Manager

This block settles where a complaint goes, who reviews it and when the regulator comes in.

Logging the case

You write to [email protected], or ask any agent to log the case, describing what happened and the outcome you want. Keep the reference you are given.

The written answer

A written reply follows, usually within eight hours, naming the person handling it. If anything is unclear, answer on the same thread rather than starting fresh.

Ask for a manager

Should the reply miss the mark, reply once more and ask for a manager's review, quoting your reference. A senior staff member then reassesses the evidence independently.

Can I go further?

Nothing resolves after that review, you may take the case to the Gaming Control Board Curaçao, the body that issued licence OGL/2015/8150/525. Bring your reference and the written replies.